1. Information We Collect
To get you out on the water smoothly, we need to collect a few details. This includes:
Personal Identifiers: Name, email address, phone number, and passport or ID numbers (required by maritime authorities for manifest logging).
Booking & Travel Details: Travel dates, pick-up/drop-off locations, hotel details for transfers, and specific tour preferences or dietary restrictions.
Payment Information: Credit card details or alternative payment methods. Note: Payments are processed securely via our third-party payment gateways; we never store your full financial data on our servers.
Technical Data: IP address, browser type, and cookies to help improve your experience on our website.
2. How We Use Your Information
We use your data strictly to deliver a seamless, safe travel experience:
Fulfilling Bookings: Issuing your fast boat tickets, securing your private charter, and organizing your tour logistics.
Communication: Sending booking confirmations, itinerary updates, and critical weather or schedule alerts.
Safety & Compliance: Submitting required passenger manifests to coast guards, port authorities, and maritime insurance providers.
Customer Support: Responding to your inquiries, changes in travel plans, or feedback.
3. Sharing Your Information
We do not sell your personal data. We only share your information with trusted third parties necessary to complete your journey:
Port & Maritime Authorities: To comply with local safety laws and manifest requirements.
Local Subcontractors: If your tour involves a partner provider (e.g., a local snorkeling guide or land transport driver), we share only the names and logistics required to run the activity.
Payment Processors: To securely handle transaction clearances.
4. Data Security & Retention
We implement industry-standard security measures to keep your data safe from unauthorized access. We retain your personal information only as long as necessary to fulfill your booking, comply with legal/tax obligations, or resolve disputes.
5. Your Rights
Depending on your location, you have the right to access, update, correct, or request the deletion of your personal data. If you wish to exercise these rights, please contact us using the details below.
6. Cookies
Our website uses cookies to remember your search preferences (like travel dates or passenger counts) and analyze site traffic. You can manage or disable cookies through your browser settings at any time.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:
Email: [email protected]
WhatsApp/Phone: (+62)8113122200