Question 1

What is included in the tour/charter price?

Accepted Answer

It depends on the activity! Generally, fast boat tickets include one-way or return sea transit and insurance. Private charters usually include the boat, captain, crew, fuel, snorkeling gear, and mineral water. Specific inclusions (like lunch or hotel transfers) are listed on each tour’s details page.

Question 2

Can I change my travel date or cancel my booking?

Accepted Answer

Yes, we understand plans change. Changes made up to 48 hours before departure are free of charge, subject to availability. Cancellations made within 48 hours or no-shows are non-refundable. Please check our full Terms & Conditions for peak-season policies.

Question 3

How do I pay for my booking?

Accepted Answer

We accept secure online payments via credit/debit cards (Visa, MasterCard), bank transfers, and selected digital wallets. All transactions are encrypted for your safety.

Question 4

What happens if the weather is bad or waves are too high?

Accepted Answer

Your safety is our absolute priority. If the port authority or our captains deem the sea conditions unsafe, we will cancel the trip. In this case, you can either reschedule for free or receive a 100% refund.

Question 5

What is the luggage allowance for fast boat transfers?

Accepted Answer

Each passenger is allowed one large suitcase/backpack (up to 25kg) and one piece of hand luggage. If you are traveling with oversized items like surfboards or diving gear, please notify us in advance so we can accommodate them.

Question 6

Can we customize our itinerary for a private boat charter?

Accepted Answer

Absolutely! That is the beauty of a private charter. Our captain will suggest the best route based on the day’s weather and tides, but you can choose where to swim, snorkel, or relax.

Question 7

Is hotel pick-up and drop-off included?

Accepted Answer

We offer complimentary pick-up and drop-off for selected areas. Please check the specific tour page or your booking confirmation to see if your hotel falls within our free zone. If you are outside the zone, we can arrange transport for an additional fee.

Question 8

What should I bring on the tour?

Accepted Answer

We highly recommend bringing swimwear, a towel, reef-safe sunscreen, sunglasses, a sun hat, a camera, and a bit of local cash for personal expenses. We provide life jackets and snorkeling equipment.

Frequently Asked Question